Shipping Policy — BRAHEAVY

Last Updated: September 19, 2026

At BRAHEAVY, we want your shopping experience to be simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

After you place an order, we begin processing it as quickly as possible.

• Orders are typically processed within 1–3 business days.

• Orders are processed Monday through Friday, excluding major holidays.

• During holidays, promotional events, or periods of high order volume, processing may take additional time.

• You will receive an order confirmation after your purchase is successfully completed.

2. Shipping Within the USA

BRAHEAVY currently focuses on serving customers within the United States.

Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping address and the options available for your order.

Delivery times are estimates and may vary because of carrier delays, weather, holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, BRAHEAVY may offer promotional shipping deals, including free-shipping offers. Any applicable promotion will be clearly displayed on our website or during checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

Please allow some time for the carrier's tracking system to update after the package has been handed over to the carrier.

If your tracking information has not updated for an extended period, please contact our customer support team.

5. Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your order.

If you notice that your address is incorrect, contact us as soon as possible at:

Email: amerigorudoff8741@outlook.com
Phone: 516-388-9499

We will try to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

BRAHEAVY is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

6. Delayed Orders

Although we work to process orders promptly, delivery dates are estimates rather than guarantees.

Delays can occur because of:

• Carrier disruptions

• Severe weather

• Holidays

• High shipping volumes

• Incorrect address information

• Other circumstances outside our control

If your order appears to be significantly delayed, please contact us with your order number so we can assist you.

7. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier using the tracking information provided.

If you still cannot locate your package, contact BRAHEAVY and provide your order details so we can review the situation with you.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged packaging and product

Our team will review the information and determine the appropriate next steps.

9. Multiple Items in an Order

If your order contains multiple products, items may occasionally arrive in separate packages depending on product availability and fulfillment arrangements.

If multiple tracking numbers are provided, each shipment can be tracked separately.

10. International Shipping

BRAHEAVY currently focuses on shipping within the United States. If international shipping becomes available, the applicable countries, shipping options, and costs will be displayed at checkout.

11. Contact Us

If you have questions about shipping or an existing order, our customer support team is available to help.

BRAHEAVY
📧 Email: amerigorudoff8741@outlook.com
📞 Phone: 516-388-9499

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for shopping with BRAHEAVY.
We appreciate your business and look forward to providing you with stylish, practical accessories for everyday life.